Forgot your password? No problem — this article shows you how to reset it quickly so you can get back to using your Knowlegis account. Just follow the simple steps below to regain access and get back into your work.
You can recover your password by first clicking on the Forgot your login? link on the log in page. Once you click on the link, you will be taken to the Request New Password screen.
Enter your username in the field and click submit. Once completed, you will see the following prompt on the screen, explaining that if a match for your username is found, you will be sent an email with instructions to reset your password.
In your email inbox, you will receive a message from CQ Roll Call Customer Service with the instructions and a hyperlink to set your password. This must be done within 24 hours or the link will expire, and you will have to submit the request again.
Upon clicking the hyperlink, or copying and pasting the URL into your browser address bar, you will be taken to the CQ Roll Call Create New Password screen. Enter a new password, re-enter to confirm, then click Save. Please be sure that your password contains at lease:
- eight characters
- one number
- one upper-case character
- one lower-case character
- one symbol
Once you have met the required criteria and clicked Save, you will be prompted that you have successfully created your new password, and you can click the provided link to log into Knowlegis!